WELCOME TO FBC DIGITAL HARDWARE
We are committed to your satisfaction.
Returning a product can be stressful on customers so we`re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call us during business hours or you can email us after store hours through the Contact Us link on our home page. Policies and procedures for obtaining a return authorization vary by product and reason for return. See below for more information or contact the store for help.
Damaged or Defective Products.
Most of our products include a one year, parts and labor warranty. See your product literature or speak with one of our product experts for details regarding your warranty. If your product is damaged or defective when you open the box or upon arrival, please notify your sales person of the problem ASAP (within 48 hours of receiving goods is preferable). If the product is damaged, you have the right to refuse the delivery.
If The Product Does Not Meet Your Needs.
If you are not satisfied with your purchase, you will need to contact your sales person regarding any cancellation or return. Electronics purchases can be returned within 14 days of purchase. Electronics items must be returned with original box and packing as well as all accessories. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a restocking fee. Shipping, handling and assembly charges are non-refundable. Customers are responsible for shipping and handling charges incurred when returning a product.
Special order merchandise is subject to a restocking fee even if not yet delivered.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please contact us for a copy of our store’s policies.
SHIPPING POLICY/DELIVERY POLICY
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. Boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
SHIPPING AND HANDLING COSTS
Costs for these services will be determined at the time of purchase or shipment
Sales Tax:Out of state orders WILL NOT be charged sales tax. In state orders will be charged applicable sales tax.
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